Shipping policy

Shipping Policy

At Bartletts USA, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time (United States)
Orders shipped within the United States typically arrive within 3–5 business days after processing.

International Shipping
We proudly ship worldwide. Delivery times for international orders vary by location:

  • Europe: 5–14 business days

  • Canada: 5–14 business days

  • Australia & New Zealand: 5–14 business days

Please note that international shipping times may vary depending on your location and local carrier services.

Delays & Customs
In some cases, shipping may be delayed due to factors outside our control, including:

  • Product weight or size

  • Customs processing times

  • Carrier delays or high demand periods

Bartletts USA is not responsible for delays caused by customs or shipping carriers, but we will always do our best to assist you.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages
Bartletts USA is not liable for lost or stolen packages confirmed to be delivered to the address provided. If you experience an issue, please contact the shipping carrier directly.

Contact Us
If you have any questions about your order, feel free to contact us at:
support@bartlettsusa.com