Help & Questions
Everything you need to know about ordering from Bartlett's USA
Yes! All orders over $100 qualify for free shipping. Orders under $100 will have standard shipping rates applied at checkout.
We currently ship to three countries:
If you're located outside these regions, please contact us and we'll do our best to help.
Delivery typically takes between 3 and 11 business days from the date your order ships. The exact timeframe depends on your location and the weight of your order. All orders ship from the USA.
All orders are fulfilled and shipped from our location in the United States.
We want you to be happy with your purchase. If you're not fully satisfied, please contact us before sending anything back — returns sent without prior authorization cannot be processed.
Absolutely — exchanges are our preferred way to make things right. If you received the wrong item, a damaged product, or simply need a different size or style, contact us and we'll get an exchange arranged for you quickly.
Yes! Store credit is always an option and we're happy to offer it. Whether you'd prefer an exchange or store credit, just let us know when you get in touch and we'll accommodate your preference.
Yes, our products are covered by a manufacturer's warranty. Warranty length and coverage vary by product — please refer to the individual product page for specific warranty details, or contact us if you have questions about a particular item.
If you believe your product has a defect covered under warranty, please contact us directly. Have your order number and a brief description of the issue ready — we'll guide you through the process from there.